Privacy Policy

UPDATED (EFFECTIVE DATE): April 1, 2022

THIS WEBSITE IS OWNED AND OPERATED BY LANDSCAPE LAB.  PLEASE READ THESE TERMS OF USE, OUR PRIVACY POLICY, AND ANY OTHER APPLICABLE TERMS, EXPRESSLY INCORPORATED HEREIN BY REFERENCE (THE “TERMS”) FULLY AND CAREFULLY BEFORE USING  WWW.LANDSCAPELAB.NET  AS THEY  CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS AND OBLIGATIONS,  INCLUDING  LIMITATIONS OF YOUR RIGHTS AND EXCLUSIONS THAT MAY APPLY TO YOU.  THESE TERMS SET FORTH LEGALLY BINDING TERMS AND CONDITIONS FOR USE OF THE SITE.  IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SITE. 

General

Personal information means information about an identifiable individual, and includes but is not limited to your name, phone, number, email, shipping and billing address, and credit card information, as well as your opinions, preferences and purchase patterns.

The Landscape Lab company (“Landscape Lab”, “us,” “we,” or “our”) offers this website www.landscapelab.net, including all subdomains and subparts, as well as our social media accounts on Facebook, LinkedIn, Instagram, and other platforms (collectively, the “Site”) to you on the condition of your acceptance of these Terms of Use and Privacy Policy, and your use of the Website constitutes your agreement to them. When you visit the Site, email, text, call us, visit our offices, or meet with our representatives, you may be providing us with information that identifies you. The information you provide may be used by Landscape Lab in the course of conducting business. We are committed to respecting and safeguarding the information you provide us. The Terms of Use and Privacy Policy together explain how we process and use your personal data, and it applies regardless of how you access the Site or provide your personal data to us. The amount and type of information that Landscape Lab gathers depends on the nature of our interaction with you. In each case, Landscape Lab collects information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. For example, if you ask for a quote, we ask you to provide certain information about you. If you engage in a transaction with us, we may ask you to provide personal and financial information required to process your transaction.

Data and Personal Information Collection

When you provide it to us, we collect information that identifies you (Personal Information), such as your:

  • Name
  • Email address
  • Address
  • Telephone number
  • Information about your home
  • Your Servicing Office
  • Payment information
  • Content of your email and other messages to us

When you visit the Site, we collect data from the device or browser through which you access the Site (Log Data), such as:

  • Your internet protocol (IP) address
  • Browser type
  • Browser version
  • Statistics on your activities on the Site (such as the date and time of visits, the pages viewed, time spent at the Site)
  • Information about how you came to the Site
  • Data collected through Cookies or other similar technologies discussed in more detail below. 

Most Log Data does not identify you personally. However, we may associate this Log Data with your Personal Information. When we do, we will treat any such combined data as Personal Information until such time as it can no longer be associated with you or used to identify you.

Data and Personal Information Use

We use your Personal Information for the purposes for which you provided it, including to:

  • assess, plan, and fulfill your product or service requests and contracts with us;
  • maintain our accounts for billing and delivery;
  • advise you about products, services, offers, or events that may be of interest to you; and
  • provide customer service to you, such as a product or service estimate.

We may also use your Personal Information or Log Data in an aggregated format to administer our internal business activities, including to:

  • design and arrange the Site content and functionality in the most user-friendly manner;
  • better understand customer trends and requirements;
  • create non-personally identifiable data to be used for marketing;
  • manage your account; and
  • provide a service that is reliable, responsive, and efficient. 

In addition, we may use third-party services and advertising networks, such as Google Display Network or Google Analytics, that collect, monitor, and analyze Log Data to deliver online behavioural advertising that serves ads to you on Landscape Lab’s behalf on other sites throughout the Internet. If you wish to opt out of Google Analytics processes, please visit the following website: https://tools.google.com/dlpage/gaoptout.

We may also contract with third-party vendors to send direct mail or catalogs to customers whom we think may be interested in our products or services.

Data and Personal Information Sharing

No Personal Data Selling

We will not sell your Personal Information to third parties. There are, however, certain circumstances in which we may disclose, transfer, or share your Personal Information with certain third parties to perform services on behalf of Landscape Lab.

Sharing Personal Data With Affiliates, Successors, and Agents

We may share Data and your Personal Information with:

  • our parent companies, subsidiaries, and/or affiliates;
  • successors who acquire your Personal Data if we sell, merge, reorganize, dissolve, or similarly change our ownership or corporate structure;
  • other companies we engage to perform business-related functions, such as:
    • vendors who provide services to our customers;
    • marketing agencies;
    • database service providers;
    • backup and disaster recovery service providers;
    • email service providers; and
    • payment processors. 

We only share your Personal Information with companies that have agreed to maintain and use it securely and only in accordance with this Privacy Policy.

Data and Personal Information Sharing Through Social Media 

Landscape Lab maintains social networking accounts and integrated tools on the Site that help us interact with you through social networking websites, such as Facebook, LinkedIn, YouTube, Instagram, Pinterest, and Twitter. We may also work with application developers who specialize in social commerce so you can connect to us, share your interests, express opinions about products and services, purchase our products and services, and generate interest in our products and services among members of your social networks. Using these integrated tools enables you to share your Personal Information with other individuals or the public, depending on the settings that you have established with social networking websites. If you use social networking website features integrated in the Site, we may collect or share the information you share, including your Personal Information.

If you do not want us to be able to access information about you, including Personal Information, from social networking websites, you must limit data collection and disclosure in the privacy settings on those Third Party Sites. We reserve the right to remove the Personal Information or other data of any person for any reason we, in our sole discretion, deem appropriate.

Legally Compelled Disclosure

We may disclose Data and/or Personal Information if required to do so by law or in our good faith belief that such action is necessary to:

  • comply with a legal obligation;
  • protect or defend our rights, interests, or property, or that of third parties;
  • prevent or investigate possible wrongdoing in connection with the Site;
  • act in urgent circumstances to protect the personal safety of users of the Site or the public; or
  • protect against legal liability. 

Consent

By using the Site, you consent to us collecting, using, and disclosing your Personal Information by providing us with that information or through your use of the Website. For example, you may expressly consent to our collection, use, and disclosing of information by requesting we contact you through the Request a Quote form, by calling or emailing us regarding our products and/or services, and/or by contracting with us.

Depending on the circumstances, we will use implied consent to collect, use, or disclose your information where there is a pre-existing customer relationship, your express consent has been previously given, or the purpose of using the personal information is reasonably apparent to you.

You may withdraw your consent by contacting us at any time. To opt out of receiving emails, direct mail, catalogues, or other communications, please email us at info@landscapelab.net  with the phrase “Privacy Opt-out” in the subject line and specify what you would like us to do (for example, Change my mailing preferences). To stop email communications from us you can also follow the unsubscribe instructions set forth at the bottom of our promotional e-mail messages. We will take reasonable steps to comply with your request in accordance with any applicable laws.

If you choose to limit our use of your Personal Information, you may not have access to certain functionality of the Site. If you change your privacy preferences in the future, that will not limit the lawfulness of any processing performed based on your prior consent. We do not sell your Personal Data, but you have the right to opt out of the sale of your Personal Data at any time.

Personal Information Security and Storage

We endeavour to protect our customers’ Personal Information. However, internet communications are vulnerable to interception, use, or alteration by third parties. While we take certain reasonable safeguards to prevent loss, misuse, disclosure, or modification of personal information, as well as any unauthorized access to personal information, internet transmissions to and from the Website or third-party websites are vulnerable to interception. If you choose to communicate with us through the internet you do so at your sole risk.

You acknowledge that your personal information may be stored on servers inside and outside of Alberta, Canada and that it may be subject to different privacy laws than those in Alberta, Canada.

Additionally we protect your information offline by restricting access to Personal Information. Only employees who require access to personal Information to perform a specific job function (for example, billing or customer service) are granted access to Personal Information.

You can close your account, unsubscribe to emails, and otherwise limit our use of your Personal Data at any time by contacting us. We may retain your Personal Data for an additional period as is permitted or required under applicable laws. When your Personal Data is deleted it may persist on backup or archival media for an additional period of time.

Use of Cookies

Landscape Lab uses an anonymous identifier called a cookies to recognize your browser and you as an anonymous but particular visitor to the Site. We use cookies to monitor and analyze information about how you use the Site, remember your preferences to simplify and personalize your use of the Site, to route traffic effectively and distribute the Sites data load across servers, to test new features, and to target advertising to individuals that may be interested in receiving them.

A cookie is a piece of information that is placed on your web browser or device when you access and or use the Site or view advertisements. Cookies store data and can later be read back by the Site or third parties. Cookies can remember the information you access on webpages to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages.

Third-party vendors may pool the information that they collect from our Site with other sources of information, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving direct mail or a catalog. We may use cookies placed by third parties to deliver focused online banner advertisements to you both on and off the Site.

Managing Cookies

If you do not wish for cookies to be placed on your computer, most web browsers allow you to manage cookies through your web browser’s settings. You may be able to be notified when you are receiving new cookies and to disable or delete cookies. Please refer to your web browser’s help section for more information.

You can learn more about cookies at the following third-party website http://www.allaboutcookies.org/ 

Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.

The limitations in and requirements of this Privacy Policy do not apply to:

Data Not Covered By The Privacy Policy

  • Third Party Websites and/or Applications: The Site may contain links to other websites not operated or controlled by us (“Third Party Websites”). Landscape Lab is not in control of or responsible for the policies, practices, or content of third party websites and or applications. We sometimes provide links to other websites as a convenience. The inclusion of a link on the Site does not imply or otherwise suggest an endorsement of the linked site by Landscape Lab. If you provide data or Personal Information to any linked Third Party Website or Application, your Personal Information may be collected by the third party and controlled in accordance with the privacy policy of that third part0-y. Contact those sites directly for information about their privacy policies and practices.
  • De-identified Data: Any data we collect that is does not identify a person, including but not limited to, log data, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Site, your Site and page usage time, the date and time of your usage, and Aggregated Personal Data to the extent it does not specifically identify you.
  • Aggregated Personal Data: Any aggregated Personal Data that can no longer be used to identify you will be treated as ordinary data, not Persona Information, under this Privacy Policy. 

Personal Information of Minors

We do not intentionally or knowingly collect any Personal Information from persons under the age of eighteen (18) years of age, nor do we target our emails or marketing toward them. Minors under the age of eighteen (18) should not submit any Personal Information through the Site. If you are the parent or legal guardian of a minor and believe they have provided their Personal Information to us through the Site, please contact us at info@landscapelab.net, and we will use reasonable efforts to delete it from the Site and our files.

International Privacy Laws

Please be aware that you are sending information (including Personal Information) to Canada where Landscape Lab operates and to the United States of America (USA) where the Site is hosted. This information may then be transferred within and between Canada and the USA. We will hold and process your Personal Information in accordance with This Privacy Policy, and the privacy laws of Alberta and/or Canada as applicable. Please note that privacy laws in Canada or the USA may not be the same as, and in some cases may be less protective than, the privacy laws in your country. While in Canada or the USA data and/or Personal Information may be subject to lawful access requests by government agencies.

Changes To This Privacy Policy

The Website, these Terms of Use, and Privacy Policy may be updated from time to time, without notice to you. It is your responsibility to ensure that you continue to agree with them, and you should review them each time you visit the Site.

Questions

If you have any questions about this Privacy Policy, our privacy practices, or your dealings with us, or to exercise any and all of your rights, please contact us at:

Landscape Lab
(825) 459-2100
info@landscapelab.net